1. How do I place an order?

Shopping with Lucenzo Milano is simple:

1. Select your preferred product, size and quantity.

2. Add the item to your shopping bag.

3. Proceed to checkout.

4. Enter your shipping information and payment details.

5. Receive an order confirmation email once your purchase is completed successfully.

2. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

3. How long does order processing take?

Most orders are processed within 1–3 business days. During collection launches, promotional periods or holidays, processing times may be slightly longer.

4. How long does shipping take?

Estimated delivery times vary by destination:

• Vietnam: 1–5 business days

• Asia: 3–10 business days

• International destinations: 5–15 business days

Delivery times may vary depending on customs procedures and local carriers.

5. Can I change my order?

Orders may be modified within 4 hours of purchase, subject to processing status.

Please contact Customer Care as soon as possible if you wish to change your size, color, quantity or shipping information.

6. Can I cancel my order?

Orders may be cancelled within 4 hours of placement.

Once production, processing or shipping preparation has begun, cancellation requests may no longer be accepted.

7. What should I do if my package is delayed?

If your order has exceeded the estimated delivery timeframe, please contact our Customer Care team and we will gladly assist you.

8. What if I receive an incorrect or damaged item?

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery and provide photographs of the issue for review.

9. Do you offer exchanges or refunds?

Eligible products may be exchanged or refunded in accordance with our Return & Refund Policy. Please refer to the dedicated policy page for full details.

10. How secure is my personal information?

Lucenzo Milano uses industry-standard encryption and secure payment technologies to protect customer information and ensure a safe shopping experience.

Your payment information is processed securely and is never stored on our servers.

11. Do I have to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes or import fees depending on the regulations of the destination country. These charges are the responsibility of the recipient.

12. How can I contact Customer Care?

For any questions regarding products, orders or services, please contact our Customer Care team through the Contact Us page or by email:

support@lucenzomilano.com